Our liability is limited exclusively to the obligations described here below.

The legal warranty applies only to defects that occur during the warranty period. This period is two (2) years for movable goods and the period starts when the goods are delivered to the consumer.

The warranty does not include:

• Defects resulting from normal wear and tear of the product (i.e. nature of the game)
• Defects caused deliberately
• Defects caused by improper transport or improper storage by the customer
• Defects or damage caused by improper or incorrect use or insufficient/improper maintenance and product care
• Defects caused by non-compliance with the normal use
• Defects caused by incorrect assembly or incorrect adjustment
• Defects resulting from modifications made to the product by the buyer

The warranty is void if:

• The product has been modified or repaired by anyone other than DUNLOP
•  The product has been repaired using unauthorized spare parts
•  The serial number of the product has been removed, deleted, changed or made illegible

For all warranty claims, as soon as the defect is found please contact the retailer from whom you purchased the product and bring them the defective product as well as the original purchase receipt. If you purchased the product from our DUNLOP online webshop, please contact the customer support team of the land where you purchased the product. If the retailer where you purchased the product is no longer available, please also contact our customer service team. Please note that our customer service team is only responsible for inquiries relating to our online webshop.

The original purchase receipt must contain the date of purchase, the name and address of the retailer and the full name of the product. DUNLOP or the dealership reserve the right to refuse warranty claims if the original purchase receipt is not provided or is incomplete or illegible.

If a warranty claim is accepted, DUNLOP or the retailer will either repair or replace the product free-of-charge. DUNLOP or the retailer are entitled to decide how to process the warranty claim.

DUNLOP reserves the right to replace the warranty claim product with a comparable product of comparable value if the product is no longer available or repairing the product would incur unreasonably high costs.

Unless obliged by mandatory law to pay compensation, we accept no liability for damage or consequential damage resulting from the use of the product, regardless of whether such a claim is based on the purchase contract, on a legal warranty claim or on negligence, or whether the claim concerns damage to property with the exception of the product itself, loss in relation to the use of the product or another asset object or loss of profit.

To the extent permitted, this warranty may not be transferred or assigned.