FAQs

FAQs

General Questions

In EU Dunlop is official distributor of different other brands. You can therefore find selected products on our page.

Please email our customer support team outlining the damage. Please include pictures or videos, and a short description of the issue.

If your product seems to defective after a short period of use please get in touch. Contact the local retailer where you bought it from or contact us. In the communication, please do not forget to mention the name of the product, the code, and to provide us the related invoice.

If you are interested to buy our products please visit the Find a Retailer page to check what is the closest shop to your location.

Slinger Products can be bought directly on our webshop. Click here to proceed to the dedicated page.

Ordering and Shipping

Once your order has been shipped you will get a copy of the related invoice via e-mail. As soon as the package has reached the country of destination, the local courier will inform you about the delivery schedule.

You can pay directly on the check out page with Credit Card....

We deliver to all EU countries. The only exception is Slinger. Slinger Launchers and related accessories are only delivered to the following countries: Germany, Italy, Austria, The Netherlands, Spain, Portugal, France, Belgium, Luxembourg.

Orders confirmed before 12.00h of the day will be shipped the next day. However, we will do our best to ship every order within 48h.

We aim for delivery in 3-4 working days.

Changes can only be done if the order has not been shipped yet. Once the order has been confirmed, it is not possible to cancel it. Once received, it is possible to return it and get a refund.

Discount Codes or Vouchers can be redeemed and add in the cart.

Returns

If you wish to return something according to warranty regulations please contact our customer support.

Our Customer Support will keep you updated about your return.

Products that wish to be returned within 14 days from purchase need to be unused and returned in the original packaging.............

warranty

Each product has a standard warranty period of 2 years. However, there are some restrictions and exceptions. Please consult our Warranty Guidelines.

slinger products

The GRAND SLAM PACK includes launcher, oscillator, telescopic ball collector tube, mobile phone camera holder, remote control, power charging kit with 4 adapters and free shipping, but does not include balls. Balls are offered separately. 

Slinger Launcher have a limited warranty period of 2 years. The Slinger warranty is non-transferable and the machine must remain in the possession of the original purchaser for the warranty to remain valid. Please note that the warranty is only valid within the EU market where the original purchase is made. If the product is sold to a third person, then it loses the warranty coverage.

Battery Life depends on usage. If used on low settings including Oscillation then the battery life is up to 3.5 hours and this reduces to 1.5 hours when used at maximum speed, feed and oscillation including cell phone charging.

No, the Slinger Bag should not be connected to power during use. The battery can only be charged when the Slinger Bag is not in use.

To fully charge the battery will take approximately 4 hours. Our smart charger cable will monitor when the battery is fully charged and will automatically reduce to a charge pulse at that point to prevent any undue damage to the battery. When the charge is complete the light on the power charge will turn green.

  1. Please remove the battery from the Slinger to assess the battery connection cable. NOTE: The Slinger must be unplugged from the charger before removing the battery for safety reasons.
  2. Check the adaptor on the plug to the charger to see that it is securely attached. It will "click" in place when properly inserted.
  3. Next be sure that the charger connection that is inserted into the front panel of the Slinger is fully inserted. When charging, the charger will display a RED light. When charging is complete, the light on the charger will turn green.
  4. If you are having trouble charging the battery, make sure that the power cable has not become disconnected from the battery .If none of these steps work, contact our support team for further assistance.

The balls will bring some sand into the machine, but based upon our testing we foresee no problems, assuming you also clean the machine on a regular basis and avoid that sand builds up into the machinery, without maintenance. Within the Slinger Bag documentation, you will find maintenance instructions.

The Slinger Bag itself does not oscillate. However, all of our Grand Slam Packs include an oscillator on which the Slinger Bag can sit and which allows the Slinger Bag to oscillate.

First, the Slinger Bag needs to be placed on the oscillator and linked via the magnetic connector. Press "ON" for both the Launcher and Oscillator button on the remote control. The Oscillator will take 15 seconds to get powered up correctly before oscillation starts.

Please take care that the plastic lid on top of the cable from the Oscillator is removed before connecting with the launcher bag.

Slinger Bag can fit up to 144 Balls. We recommend using 72 - 100 balls for optimal performance.

Slinger Bags launch speed goes from 16 up to 73kmh.

Slinger Tennis launcher weighs 15kgs without balls, while the Slinger Padel launcher weighs 19Kgs withoud balls.

Yes. Slinger Bag has a remote control. The remote operates both the Launcher and the Oscillator "ON/OFF" from across the court. The remote control is working in an range up to 30 meters depending on the environment. The range can be affected by surrounding buildings, electronic cables, etc. The batteries can also be replaced by removing the 4 screws in the back of it.

No. It is for safety reasons that the Slinger Bag will only begin launching with a 2-step "ON" process (On switch "ON" first and then press "ON" on the remote to activate either the Launcher or the Launcher and the Oscillator).

Slinger Bag allows the user to modify and set ball speed, ball frequency and ball elevation independently.

The amount of topspin generated can be managed by altering the ball speed and elevation angle settings to find a launch sequence that works best for your game. Slinger Bag is also easily moved on the court and we suggest testing varying court placements to find the best mix of placement, speed, angle and ball frequency for your level of play.

Yes, with the exception of Stage 3 balls and any other kind of foam/shortex balls. After testing many different ball types we recommend using premium quality balls at all times in your Slinger Bag. We recommend and sell DUNLOP balls for an optimal performance.

The use of pressurized and/or pressurless balls depends always on the own preferences.

  1. Ensure that you have removed the plastic cover from the magnetic connector at the end of the cable.
  2. Ensure that the magnetic connector on both the end of the Oscillator cable and on the Launcher control panel are free from dirt / dust.
  3. Press "ON" for both the Launcher and Oscillator button on the remote control
  4. The Oscillator will take 15 seconds to get powered up correctly before oscillation starts.
  5. If, for any reason, these steps do not work, please contact our support team for further instance.

Please turn first “off” the oscilliator and the launcher before checking the inside of the Slinger bag. Please check the inside of the launcher bag. It could be the case that a ball was accidentally pushed between the turntable and the metal plate above it and blocks based on this the way for all balls to fall through to the turning wheel. So the Slinger bag is still running but no balls are launched anymore. You can easily remove the stuck ball during the machine is turned “off”. After turning the Slinger bag “on” again, balls will be launched again normally.

The replacement portable battery is a 6.6 AH Lithium-Ion Battery. This battery is also rechargeable outside of the launcher and provides up to 3.5 hours of battery life at average speed and feed settings.

This depends on which airline you use and from/to where you are flying. In general, batteries up to 100 watt/hour are allowed in your carry-on luggage. That being said, the 6.6 AH Lithium-Ion Battery may be allowed onto your flight in your carry-on luggage. Please confirm this with your airline prior to your trip.

Still have a question?

If you cannot find answer to your question in our FAQ, you can always contact us

By clicking 'Accept All' you consent that we may collect information about you for various purposes, including: Statistics and Marketing